Tech Support

All Peninsula Time Clock products include15 day free technical support. This gives our customers an opportunity to set up their hardware or software with assistance from our trained representatives. If you find that you need, or feel more secure with technical assistance after the 15 days, we offer support alternatives as listed below.

Peninsula Time Clock's Annual Support Plan is designed to provide your company with an easy way to maintain and protect your investment in your time and attendance system.

SOFTWARE SUPPORT Free Updates and Version Upgrades along with Streaming for issues that may occur during use. While you are covered under the support plan, you will have access to the latest versions of your software when they become available. These versions upgrades are normally chargeable items which you will receive free while under the support plan.	HARDWARE SUPPORT 1 Year Manufacturer Warranty If your clock goes down, for any reason other than acts of God, Negligence or Vandalism, you are fully covered on all Parts and Labor. With our Support Agreement your manufacturer warranty repair is expedited by us so as your down time is minimal.
Unlimited Toll-Free Telephone Support If you have any questions with the operation or support of your system, you will have unlimited access to a trained factory support representative via our toll-free telephone support number. If you are not covered by the support plan, these calls are billed on a per incident basis.	Extended Warranty (after 1st year) An Extended Warranty can be purchased separately after the first year which will extend the standard warranty that came with your product. While under warranty, or with this plan, your time clocks will be covered for free parts and labor to repair defects in materials or workmanship. It also covers worn or broken parts.

BENEFITS
You will always have the most current software features.

You will reduce the amount of down-time in the event of a damaged clock.

You'll save money on repairs that are needed beyond the standard warranty period.

You will have quick answers to problems and questions regarding your systems.

Annual Support Agreements

Peninsula Time Clock's Annual Support Agreements give you the ultimate in convenience, productivity and peace of mind. With the Annual Support Agreement you can contact us whenever you have a question.

Unlimited access to highly trained Technical Support Specialists for 12 months, with no limits on minutes or incidents!
Unlimited access to our extensive library of web-based FAQ's and "tech tips"
Software updates and enhancements during the Support Period.

Purchase a Peninsula Time Clock Annual Support Agreement starting from $180.00 per year and get unlimited peace of mind.

**Prices of Annual Agreement varies according to system

To enroll, call 1-800-226-6696.
Monday-Friday 8:00 a.m. to 5:00 p.m. EST.

Per Call Telephone Support

The perfect option when you want to pay as you go for one-on-one support.

Assistance from 8:00 a.m. to 5:00 p.m. EST, Monday - Friday.
Convenient billing to your Visa or MasterCard.

To receive support on a pay-per-call basis using your credit card ($85.00 per incident call)

1-800-226-6696

E-Mail is also available to enrolled members. Simply submit your inquiry and we will respond either by phone or e-mail as quickly as possible.

support@peninsulatime.com

Last modified: November 29, 2007

Website by Peninsula Time Clock Inc.