Time Guardian PC-based time and attendance solution for your small business, accommodating 100 employees. Employee capacity upgrades available
Only $650.00 Complete
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Peninsula Time Clock
Toll Free 800-226-6696 / Fax 813-885-1967 / Tampa Bay Area 813-885-6696
Acroprint Products FAQ
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Q Plus
| Questions | Answers |
|---|---|
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My employees can't punch in this morning even though I ran an "Hours Summary" report after they punched out last night. |
The "Hours Summary" report must be run after the actual end of the pay period (ie, 12:00 midnight) |
| The system comes with 50' of cable to connect to my computer. Can I get a longer cable? | Peninsula Time Clock offers an optional 100 foot cable. This cable is terminated at both ends and inspected to insure proper operation. User supplied cables may result in communication problems. |
| How will my employees know that they are punched "in" without a time card? | The terminal displays the employee name, type of punch (In or Out) and hours worked at each swipe ("Punch") of the employee's badge. |
| Can I use payroll packages and export data for payroll? | Yes. Using the generic ASCII output. Data may be exported to other software accepting ASCII files. (The PC interface software is required) |
| Can I use two terminals with the software? | No. The software supports only one terminal and is not designed for a LAN environment. |
| What happens if one of my employees misses a punch? | The word "Missed" will appear in place of the out punch on the time card. When time is determined it may then be added to the employee time card under editing in the PC software. The word "Inserted" wil now appear on the time card and the totals will automatically update. Asterisks (*) will also appear on the Hours Summary report denoting a missed punch. |
| The system software allows for export to national payroll processors (Time Plus, ADP, Paychex's Paylink). How do these services work? | The end user must contact these companies in their local area for pricing and information about the service. (The PC interface software is required to export) |
| My employees can not punch in, the display reads "Locked out, report old data 1st". | Print a "Previous" hour summary report for all employees. |
| I want to connect the terminal directly to a printer. What type of printer do I need. | The terminal can support a serial or parallel printer. The parallel printer should be an IBM-PC or a PC compatible printer. The printer cable (not included with the system) is a standard parallel printer cable with a 25-pin connector and a 36-pin Centronics type connector. For serial cable information contact the printer vendor. |
| Can I use my present employee badges? | System badges are magnetic encoded on ABA, track 2, with four digits. If your existing badges are encoded the same they should work. The terminal will read only the last four digits of your current badges. (ie, #678653 reads 8653) Range: 0001 to 9999. |
| How is overtime handled on a Semi-Monthly or Monthly pay period? | Daily overtime limits can be set or Semi-Monthly or Monthly pay periods. Weekly OT does NOT apply to Semi-Monthly or Monthly pay periods. |
| Can I archive or save data to a disk? | Yes. Saving data on disk avoids the need to keep hard copies. From the PC interface software select the "Reports" icon from the same menu. Under "Report Output" select "ASCII File" and click on "Create". At the "Save As" screen name report and select drive. Click on "ok". |
| My employees can't punch in, the display reads "Memory Full, Report Old Data 1st". I deleted hours and employees and it still won't allow employees to punch. | "Hours Summary" report MUST be run. Deleting employees and data does not remove records from this file. |
| I live in Arizona and we do not change to daylight savings time. Will the system automatically change the time? | No. The feature my be disabled if it is not required. |
| I can't delete an employee. I keep getting the message, "Can't complete task, employee punches on clock". | You must wait until there are no employee punches on the clock (normally two complete pay periods). |
| Can I order badges numbered from 150 to 200? | Extra badges are available in standard packs of 50. Nos. 51-100 and Nos. 101-150. Special badges are also available. |
| What is the total number of Supervisors I can assign? | You may have a total of 10 Supervisors. The System includes 2 Supervisor's badges. You can assign employee badges as Supervisor badges, however they can not be used as employee badges while assigned as a Supervisor badge. |
| When I try to print reports, I get the message "No Printer Response". | Make sure the printer is configured to communicate with the terminal. Make sure the cable is securely connected at both ends and that the printer is on line. |
| Is the system year 2000 compatible? | Yes! |